Service Assurance
Service Assurance
Professional team
Professional Team
A dedicated technical service department has been established, staffed with a team of service professionals who possess the requisite expertise and certifications to provide users with efficient, high‑quality support.
Service personnel receive regular training to stay up-to-date on product knowledge and repair techniques, ensuring they can promptly and accurately resolve issues encountered by users.
Customer Management
Customer Management
Introduce an advanced customer service management system to create detailed profiles for all types of users, recording user information, product purchase history, maintenance records, and more, thereby enabling precision service.
By analyzing system data, we can anticipate user needs in advance and proactively offer value-added services such as maintenance reminders and product upgrade recommendations, thereby enhancing user satisfaction.
Service Process
Service Process
Standardized service procedures have been established, covering every stage from user inquiries and repair appointments to on-site service and post-service follow-ups. Clear guidelines are in place for each step to ensure both service quality and efficiency.
Service personnel strictly adhere to operating procedures, use professional tools and parts, and ensure the quality of repairs and maintenance, giving users confidence in using the product.
NO.01
24-hour response
●We respond to customer inquiries and repair requests within 24 hours, promptly resolving user issues.
●Ensure that customers receive timely service support at all times.
●24-hour response service demonstrates the company’s efficiency and professionalism, ensuring maximum customer satisfaction.
NO.02
Lifetime maintenance
●We offer lifetime maintenance services, eliminating customers’ worries.
●Provide customers with long-term, reliable heating solutions to enhance customer satisfaction.
●Lifetime maintenance services provide customers with long-term assurance.
NO.03
Room Temperature Control Solutions
●Provides zoned temperature control solutions to meet the personalized heating needs of different rooms.
●Creating comfortable, energy-efficient heating environments for our customers and enhancing their quality of life.
●The room temperature control solution meets users’ personalized needs.
Sichuan Luma Thermal Energy Equipment Co., Ltd.
Mianyang Tianpu New Technology Co., Ltd.
Weiyu Puri Thermal Energy Technology Co., Ltd.
No. 1, 1st Floor, Building 5, Zone A, Artificial Intelligence Industrial Park, Mianyang Science City, China
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